(Last Updated On: June 10, 2015)

 How to cut business costs?

Language interpreters are now easier to find than ever, and many can be contacted via the telephone. Telephone interpreting offers you quick, easy access to people who can translate any language requirement.  His or her services are available at any time of the day, which helps you connect with someone as soon as you need it.  Telephone interpreters are available via secure circuits to maintain confidentiality, and all interpreters are fully fluent in the languages that they translate.  Telephone interpreters help by actively listening to conversations so they can offer their interpretation in real-time.  They listen to the comment or questions provided and then proceed to interpret this for the other parties present. Telephone interpreting is cheaper thus it helps you cut business costs.

  It is important to explain to an interpreter who you are and your reason for contacting them. It is applicable for any type of interpreting including Medical interpreting, Conference Interpreting or Business Interpreting. You should also ask that the interpreter introduce themselves to the client and then initiate the conversation by asking the first question or making the first comment.  Engage the interpreter in the conversation by explaining what you need assistance with.  Do not forget to pause, leaving time for the interpreter to restate the request in the client’s language.

 How to use telephone interpreting to cut business costs

When using a telephone interpreter, you should utilize the speakerphone functionality.  This way there are no delays in the conversation with handing off the headset.  This can lead to confusion and possibly a problem with the interpretation.  Always let the interpreter know that you are using the speakerphone.

  Ensure that everyone in the room with you understands that only one person may speak at a time during the conversation.  Explain that side conversations or interruptions can make the interpreter’s job very difficult and can lead to confusion.  Have the interpreter translate this request to the client in his or her own language as well.

  When you use a telephone Business Interpreting, continue to speak in the first person, as you are directly speaking to your client.  The interpreter will simply translate both conversations into the appropriate language without adjusting the context or tense.  This helps maintain a more natural conversation.

  A telephone interpreter is not there to provide his or her own opinion, or additional information to the conversation.  What you or the client say will be exactly what the interpreter will translate, so ensure this is kept in mind if the client responds with uncertainty. Remember to let the interpreter know when the conversation is complete.

Telephone Interpreters Help Owners Cut Business Costs as interpretation over the phone is cheaper and there are no travel costs for the interpreter.