Why over the phone interpretation companies should use an online platform
Filed in: Telephone Interpretation Add comments
(Last Updated On: March 14, 2018)
Some over the phone interpretation companies are still using a traditional system when an operator needs to connect the client with an interpreter, which leads to delays but also to extra expenses for hiring extra staff. Before entering the business of telephone interpretation one of the first tasks on your list will be the telephone interpreting system. This is the platform which is able to provide a highly automated service. Via the functions of this platform it is possible to have automatic connections between your prospect customers and your language professionals. It is again through this platform that you can manage third party calls, video interpreting and interpreting time measuring up to the exact second.
Since most of the over the phone interpretation companies are not ready to build their own telephone interpreting system, they can choose between ready – made telephone interpreting systems. Depending on business demands, they can select the one that perfectly suits.
These ready – made systems are usually customizable. This means that you can add or remove functionalities and features. System providers are offering a full range of benefits in regards to telephone platforms, like:
Some of these platforms are built upon years of experience and professional engagement and despite this, they are still being provided as fully customizable. That is why you can always feel safe as far as technological or user demands developments are concerned. You can always apply these modifications using relevant system updates and upgrades.
Providing to your interpreters a ready – made system is a great pro – active approach in ensuring them a nice and comfortable working tool. The ready – made systems are also significantly feasible towards the customers as well. They have been built upon their usage experience. Some over the phone interpretation companies still using the old systems have plenty of reasons to reconsider.
Some over the phone interpretation companies are still using a traditional system when an operator needs to connect the client with an interpreter, which leads to delays but also to extra expenses for hiring extra staff. Before entering the business of telephone interpretation one of the first tasks on your list will be the telephone interpreting system. This is the platform which is able to provide a highly automated service. Via the functions of this platform it is possible to have automatic connections between your prospect customers and your language professionals. It is again through this platform that you can manage third party calls, video interpreting and interpreting time measuring up to the exact second.
Since most of the over the phone interpretation companies are not ready to build their own telephone interpreting system, they can choose between ready – made telephone interpreting systems. Depending on business demands, they can select the one that perfectly suits.
A ready-made system for over the phone interpretation companies
These ready – made systems are usually customizable. This means that you can add or remove functionalities and features. System providers are offering a full range of benefits in regards to telephone platforms, like:
- Full privacy
- Security controls
- Multiple users log in
- Admin user privileges
- Time measuring
- Language selection
- Call details
- Customer details
- Other relevant reports
Some of these platforms are built upon years of experience and professional engagement and despite this, they are still being provided as fully customizable. That is why you can always feel safe as far as technological or user demands developments are concerned. You can always apply these modifications using relevant system updates and upgrades.
Providing to your interpreters a ready – made system is a great pro – active approach in ensuring them a nice and comfortable working tool. The ready – made systems are also significantly feasible towards the customers as well. They have been built upon their usage experience. Some over the phone interpretation companies still using the old systems have plenty of reasons to reconsider.