Main Advantages in Using a Phone Interpreting System
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(Last Updated On: April 21, 2016)Over the phone interpretation, as easy as it may sound, is not easy to provide unless using state of the art technology. Companies offering such type of service could be many, but only a few hire workers that are highly qualified and can match the needs of their clients in just few seconds. Most of the companies offering a phone interpreting system employ their workers on a 24-hour basis, this is to be of help to those who are needy even in the middle of the night or to those who need interpretation with a fast turnaround time.
One of the primary advantages of using a phone interpreting system is that the call resolution rates are improved, and the end customer can use the system with ease. This means that the client will not have a hard time telling your agent what he/she wants and what’s on his/her mind since the system does that automatically. Lower average call handle time is another benefit that will improve client satisfaction ratings of your company.
Your staff will also be more efficient to work and they will be more productive, since they do not need to think of any language barrier with clients who will be inquiring for their needs. You can also alleviate the risk involved in the company and you can easily comply with the privacy and government laws.
A phone interpreting system will make your life more easier and you'll be able to accomplish more in less time. Gone are the days when you had to have your interpreters in one place and a bunch of agents to take client calls and direct them to the right interpreter. Now there is no need for you to know when a client calls as you do not need to struggle every time to understand what they want and what interpreter to assign to them.
All in all, using a phone interpreting platform makes your job easier. The interpreters are happier to interpret over the phone from the comfort of their homes. The clients enjoy using it because less waiting time and higher reliability. Care to disagree? Let us know in the comments.
Advantages in Using a Phone Interpreting System
One of the primary advantages of using a phone interpreting system is that the call resolution rates are improved, and the end customer can use the system with ease. This means that the client will not have a hard time telling your agent what he/she wants and what’s on his/her mind since the system does that automatically. Lower average call handle time is another benefit that will improve client satisfaction ratings of your company.
Your staff will also be more efficient to work and they will be more productive, since they do not need to think of any language barrier with clients who will be inquiring for their needs. You can also alleviate the risk involved in the company and you can easily comply with the privacy and government laws.
A phone interpreting system will make your life more easier and you'll be able to accomplish more in less time. Gone are the days when you had to have your interpreters in one place and a bunch of agents to take client calls and direct them to the right interpreter. Now there is no need for you to know when a client calls as you do not need to struggle every time to understand what they want and what interpreter to assign to them.
All in all, using a phone interpreting platform makes your job easier. The interpreters are happier to interpret over the phone from the comfort of their homes. The clients enjoy using it because less waiting time and higher reliability. Care to disagree? Let us know in the comments.