(Last Updated On: July 13, 2015)Interpreting over the phone is one reliable way of connecting a human interpreter with two or more people not sharing the same language.  It is more helpful for people who want to speak to each other, but don’t share a common language and can not be present on the same location. Interpreting over the phone is normally carried out in the consecutive mode although it can also be done simultaneously. This is an advantage for the interpreter as he gets to fully grasp on the meaning of a sentence before actually translating.

How to access interpreting over the phone services

When interpreting over the phone is needed, it can be easily setup. The initiator of the conversation calls a certain number in order to have access to an interpreter.  There are two ways to get to an interpreter specialized on a specific language combination:

• Automated access: This is generally treated as an interactive voice response application, which converts spoken words into specific data. This can also be done via dialing a certain number on the phone which corresponds to a certain language combination. There are some companies that developed either a voice recognition system or a dialing system in order to save time for customers who need interpreting over the phone.
• Operator-led access: In this kind of accessing method, call from the client could be answered through the customer-care staff. An operator would collect the information from the caller in order to facilitate the connection with the interpreter. This is normally preferred by the organizations or individuals who do not know or bother using language codes.

Who needs interpreting over the phone

• These efficient telephone interpreting services are normally used in health care, emergency telephone call centers, financial and other settings
• It is really helpful in case of communication between two parties that are located in different places across the world
• If one party is deaf or speech-impaired, then this method can be used via video remote interpreting
• It can be used by people concerned about their privacy
• It can be used by people wanting to cut expenses with traveling and accommodation for the interpreter
• It can easily be accessed and managed and provides superior accuracy

Interpreting over the phone is treated as a fast and reliable delivery mechanism or modality to provide quick language services in an efficient way at affordable prices.