(Last Updated On: April 29, 2015)Telephone interpreting is one of the most reliable interpretation services that connects human interpreters via telephone to individuals. It is more helpful for people who want to speak to each other, but don’t have the option of sharing a common language. It provides an opportunity for the listeners and speakers to understand each other’s language by converting the spoken language from one to another. Telephone interpreting service normally takes place in the consecutive mode. This is because of the patience of the interpreter to complete the noise or sound before getting through the interpretation system into other language.

Telephone interpreting access point

When you consider using telephone interpreting services, it normally comes with the two main categories. The efficient options associated with the accessing are:

• Automated access: This is generally treated as an interactive voice response application, which works in such a way to convert spoken or keyed dual tone multi frequency data. The data is requested along with the automated interpreting system to go with the specific language. There are some companies that developed voice recognition systems in order to save time for customers who opt for this type of interpretation
• Operator-led access: In this kind of accessing method, a call from the client is answered through the customer-care staff. It collects the important information from the caller in order to facilitate the connection with the interpreter. This is normally preferred by the organizations who urgently need this when there is no knowledge of language codes

Use

• These efficient telephone interpreting services are normally used in health care, emergency telephone call centers, financial and other settings
• It is really helpful in the case of communication between two parties over the telephone
• It can be used to help individuals and take applications over the phone in order to get familiarized with the account issues
• If one party is deaf or speech-impaired, this method can be used via video relay service or video remote interpreting
• It is also possible to go with the interpretation flow that is available with the same main language
• It can be managed with less frequency along with more accuracy

Telephone interpreting is normally treated as one delivery mechanism or modality to provide these services in an efficient way. When you consider the in-person interpretation, you opt for the video interpretation methods along with the video conference system.